Unit 57 IEMA This is a theory-based unit

This is a theory-based unit standard

and problem solving – key attributes for sustained success at work and in life

Respond orally to customer enquiries

One-day course covering basic life support and first aid for injuries and medical emergencies

as well as those seeking to enter the workplace

Unit 57 IEMA This is a theory-based unitProvide Customer Service. This unit standard is for people entering, or employed in, the service sector who would like to build their customer service skills. People credited with this unit standard are able to: describe customer service; provide customer service; and respond to a customer complaint.